Frequently Asked Queries

My Account

1. How do I access creditmajja loans? To utilize our lending platform, simply visit Google Play Store, search for "creditmajja" app, download it, and initiate registration with your mobile number. Alternatively, utilize this direct download link.[1]
2. How can I modify my personal information? To update your details, navigate to "My Profile" and select "Enhance Credit."
3. Which networks are compatible with creditmajja ? Presently, creditmajja accommodates MTN and AIRTEL networks. We aspire to broaden our network coverage soon.[2]
4. Is it possible to alter my ID NUMBER post-loan approval? Unfortunately, no changes are allowed. At creditmajja, we uphold stringent data integrity protocols, meaning details used in a successful loan application cannot be altered. Kindly verify all details prior to submission.
5. Can I deactivate my account? As per our Terms of Service and Privacy Policy, we gather data to assess loan eligibility. This information isn't sold or distributed otherwise. Should you wish to end your engagement, uninstalling the creditmajja app suffices.[3]

Eligibility Criteria

1. What prerequisites are there for obtaining a creditmajja loan? The requisites are straightforward: an MTN or AIRTEL phone number[4] , ID NUMBER, and answering a brief questionnaire. Permission to access your phone data is also necessary to ascertain eligibility.
2. How does creditmajja determine lending eligibility? We leverage data from your device, such as handset specifics and financial SMS transactions, alongside your creditmajja repayment history to formulate an individual credit score, guiding loan offerings.
3. Why was my loan application declined? Rejection doesn't signify permanence. Occasionally, multiple attempts may be needed to meet loan criteria. We suggest preserving phone data and reapplying after the suggested interval.
4. How can I enhance my approval odds? Ensure phone data is retained, maintain a positive credit standing with all lenders, and accurately input your details to boost your likelihood of loan approval.

Loan Offers

1. How do I initiate a loan application? Search for "creditmajja" on Google Play, download, then proceed with the in-app loan application process.
2. What is the borrowing limit? Loans currently range from UGX50,000 to UGX 1,000,000. [5] Timely repayments can lead to increased borrowing capacity.
3. How long is the application procedure? It typically takes a few minutes[6] .
4. How do I provide family and emergency contact information? These contacts validate your trustworthiness. We might contact them during loan assessment. Enter their details meticulously.

Repayment

1. How do I repay a creditmajja loan? Follow these steps: (1) Launch creditmajja ; (2) Tap "My Loan"; (3) Select your loan; (4) Opt for "Repay Ahead of Schedule".
2. Verify details, tap "Repay Now", choose a repayment method, and confirm "Repay Now". Complete the repayment process.
3. Where can I view my repayment schedule? Access "My Profile", then "Loan History" to view due dates and amounts owed.
4. My repayment isn't reflected. What next? If no confirmation is received, forward the transaction confirmation message and payment number to our "Customer Care" within hours.
5. Is early repayment allowed? Yes, we encourage timely repayments to enhance future loan opportunities.
6. What if I overpay my loan? Excess payments are refunded to your repayment account within 15 days after reconciliation. [7]
7. Can I repay someone else's loan? No, repayment is strictly personal.

Security & Privacy

1. Is my data safe with creditmajja ? Absolutely. We employ top-tier security measures to safeguard your shared data. Your information is never shared without cause, such as reporting defaults to authorized credit bureaus.
2. Why does creditmajja require my ID NUMBER? To authenticate ownership of your account and prevent unauthorized loan applications. We prioritize customer privacy.
3. Why do you need phone permissions? Phone data, including handset info and financial transactions, is vital for our lending decisions, enabling efficient services.
4. How do I grant creditmajja permissions? On Android, go to Settings > Apps > creditmajja Permissions, and authorize all requests.
5. Could you direct me to your Terms of Use and Privacy Policy? Kindly review our comprehensive Terms of Use and Privacy Policy documents for more information.